WHAT DAY IS IT?

All Day Err Day

  • Answer emails, calls, & texts.
  • Process payment for appointments 2 days ago and before.
  • Process laundry.
  • Keep office clean & tidy.
  • Update new client bonus chart.
  • Respond to and act on staff scheduling requests.
  • Make sure all new client cleans have addresses and notes copied from intake and pasted into client notes.
  • Maintain supplies in the office: fill bottles, wash filters, maintain vacs…
  • Update feedback email with all positive client feedback. Respond in the thread with copied and pasted quotes from emails, text, and and other conversations. Send, leave unread.

Monday

  • CALENDAR for the upcoming month:
  • No one scheduled more than 5 days
  • No scheduling conflicts
  • Booked appointments are located close together if possible
  • Team cleans are assigned to a team of two people

Wednesday

  • Order supplies and snacks as needed.
  • Update snacks & supplies budget spreadsheet.
  • Throw away supplies that are worn or non-functional.

month end

  • Notify clients of rate increases for the month after next. (If it’s January 31, send notifications for March.)
  • Empty and clean filter in front of washing machine.
  • Send final monthly feedback email to Kati with a star and label for upcoming staff meeting.
  • Start a new client feedback email for the upcoming month. Send to info@…, send, label FEEDBACK, leave unread.

quick links

GENERAL INTAKE:
https://dandelion.as.me/intake

MOVEOUT INTAKE:
https://dandelion.as.me/moveoutintake

HOURLY RATES (NO HALF HOURS):
RECURRING WEEKLY OR BIWEEKLY: $55
MONTHLY OR ONE-TIME: $60