frequently asked questions
Our cleaning service is unique. Do you have questions about how we operate? Find out what to expect below.
What products do you use?
Do I need to be home?
Nope! As long as we have instructions for entering, you can leave everything to us. Some folks like to let us in and then head out, some stay home while we clean, and others give us a key to keep on hand. Whatever your comfort level, we are happy to accommodate.
Do I need to provide supplies?
Some folks have certain products or equipment that they prefer to have in their space, and that is just fine with us. However, we approach most jobs ready to provide everything we need ourselves. If it is an odd job, feel free to ask!
What if I have pets?
As long as your pets are happy to have us, we will be thrilled to enjoy the company of furry friends. If you question your pet’s comfort level with strangers, please make arrangements or kennel them during our visit if you don’t plan on being present.
How do I pay for my appointment?
When you book your appointment, we collect your card information. Don’t worry, we are a secure site and we use a professional, secure processor (Stripe). You have the option to pay upfront. If you choose not to, we simply run your card for the amount listed on the appointment once the appointment time has passed. We no longer accept cash or checks for payment for service, although you may use these to tip your cleaner.
Should I tip?
Our staff work very hard, and while tips are not expected, they are ALWAYS appreciated. Anywhere between $5 and 20% are common among those who do tip. You may leave this in cash or check on an obvious surface with a note for your cleaner (otherwise, they may not assume it is for them), OR you can pay for your appointment upfront with your card when you book and include a tip then. 100% of tips go straight to the service provider, with no processing penalty if you do use your card.
What if I need a move-out/in clean?
Plan in advance! Remember that you need time for the actual moving process, time for cleaning, and you may have other professionals, such as painters or carpet cleaners, to coordinate with. Don’t put it off! We recommend having painters/handy persons in FIRST. Cleaning is next, and carpets should be last. Please provide a SPECIFIC list of tasks you need completed, in order of priority. We will not clean your refrigerator or cabinet interiors if they are full. You probably don’t want to pay our hourly rate for pantry item removal anyway.
TIME NEEDED: 3hrs for a kitchen move-out and 2hrs per full bathroom is average. Half bathrooms, bedrooms, and common areas vary between 30 minutes to 1hr each depending on their condition. If you’re a single person/couple with no kids or pets, your place is newer and very well-kept, you can safely bring those estimates down. If this is a college rental with many people coming and going, you should double them. Use your judgment. If we find the amount of time you reserved wasn’t sufficient, you can always book more. You’ll be glad you planned ahead!
For move-outs or any larger job, we recommend booking time with multiple staff or over 2-3 days.
Do you work in teams?
We work individually by default, as we have found that this makes scheduling, changes, and building relationships much easier. If you would like to have a team so that the job gets done more quickly, please feel free to book appointments with more than one person for the same time period.
Can I have the same person each visit?
Yes! With some exceptions, we are typically able to have one person paired with each client. When a team member is out, we can usually offer the option of having a substitute for that same day or rescheduling with your regular. Whenever you book a new clean or reschedule an existing one, you have the option of choosing your person.