While every team member is empowered to complete a job using the supplies and techniques that they prefer, we do insist that all products used are as environmentally friendly as possible. That said, our most frequently used products are Mrs. Meyers, Bon Ami, Weiman, and Bar Keeper’s Friend.

We work individually by default, as we have found that this makes scheduling, changes, and building relationships much easier. If you would like to have a team so that the job gets done more quickly, please feel free to book appointments with more than one person for the same time period.

Yes! With some exceptions, we are typically able to have one person paired with each client. When a team member is out, we can usually offer the option of having a substitute for that same day or rescheduling with your regular. Whenever you book a new clean or reschedule an existing one, you have the option of choosing your person.

When you book your appointment, we collect your card information. Don’t worry, we are a secure site and we use a professional, secure processor (Stripe). You have the option to pay upfront. If you choose not to, we simply run your card for the amount listed on the appointment once the appointment time has passed. We no longer accept cash or checks for payment for service, although you may use these to tip your cleaner.

Our staff work very hard, and while tips are not expected, they are ALWAYS appreciated. Anywhere between $5 and 20% are common among those who do tip. You may leave this in cash or check on an obvious surface with a note for your cleaner (otherwise, they may not assume it is for them), OR you can pay for your appointment upfront with your card when you book and include a tip then. 100% of tips go straight to the service provider, with no processing penalty if you do use your card.

Plan in advance! Remember that you need time for the actual moving process, time for cleaning, and you may have other professionals, such as painters or carpet cleaners, to coordinate with. Don’t put it off! We recommend having painters/handy persons in FIRST. Cleaning is next, and carpets should be last. Please provide a SPECIFIC list of tasks you need completed, in order of priority. We will not clean your refrigerator or cabinet interiors if they are full. You probably don’t want to pay our hourly rate for pantry item removal anyway.

TIME NEEDED: 3hrs for a kitchen move-out and 2hrs per full bathroom is average. Half bathrooms, bedrooms, and common areas vary between 30 minutes to 1hr each depending on their condition. If you’re a single person/couple with no kids or pets, your place is newer and very well-kept, you can safely bring those estimates down. If this is a college rental with many people coming and going, you should double them. Use your judgment. If we find the amount of time you reserved wasn’t sufficient, you can always book more. You’ll be glad you planned ahead!

For move-outs or any larger job, we recommend booking time with multiple staff or over 2-3 days.