Nope! As long as we have instructions for entering, you can leave everything to us. Some folks like to let us in and then head out, some stay home while we clean, and others give us a code to a keypad or lockbox. Whatever your comfort level, we are happy to accommodate.
For logistical reasons, we do not keep keys on hand. If you do not have keypad entry or a lockbox, we are happy to provide one for biweekly or weekly recurring clients.
Please do make certain that if you will not be home staff will be able to enter. We have a strict lockout policy. This allows us to compensate staff for their travel time, as well as the opportunity cost of missing a clean. Our teams depend on their income! If staff are unable to enter and we cannot reach you, we will leave after 15 minutes, and our lockout policy applies.